Refund & Cancellation Policy

Last updated: 15 October 2026

1. What you buy

PDFBae Premium is a digital service. Each purchase is a one-time payment for a fixed period of Premium (for example, one month), shown on the plan before you pay. Premium does not renew automatically: we never charge you again unless you choose to buy again, so there is no subscription to cancel.

Prices are shown in Indian rupees (INR) for payments from India and in US dollars (USD) for payments from outside India. Payments are processed by our payment provider, Razorpay.

2. Cancellation

Because nothing renews, you don't need to cancel anything. Your Premium simply ends at the end of the period you paid for, and your account returns to the free plan. If you would like to cancel a purchase and get your money back, see section 3.

3. Refunds within 7 days

You can ask for a refund of a Premium purchase within 7 days of the payment.

How to ask: email contact@pdfbae.com from the email address of your PDFBae account and include your purchase reference (it starts with PB- and is in your receipt email and on your account's Billing page).
Refund amount: the amount you paid, minus the payment processing fee Razorpay charged us for that payment (including GST), which is not returned to us when a payment is refunded, minus a convenience fee of 5% of the amount paid.
Example: you paid ₹299 and Razorpay's fee for that payment was ₹7.06 (the real fee depends on the payment method). The convenience fee is 5% of ₹299 = ₹14.95, so the refund is ₹299 − ₹7.06 − ₹14.95 = ₹276.99.
Your Premium ends when the refund is issued: the period paid for by that payment is cancelled, and your account returns to the free plan unless you have other Premium time.
Requests made more than 7 days after the payment are not eligible for a refund, except where the law requires otherwise or in the cases described in section 4.

4. Payment problems

Money was debited but the payment failed: failed payments are reversed automatically by Razorpay and your bank, usually within 5–7 working days. If it hasn't come back by then, contact us with the date, amount and payment method.
You were charged twice for the same purchase, or you paid but Premium was never activated and we can't fix it: contact us and we will refund the duplicate or undelivered payment in full, whenever you report it.
Please contact us before disputing a charge with your bank — we can usually sort out billing problems faster.

5. How refunds are paid

Approved refunds are issued through Razorpay to the original payment method, in the currency you paid in. Razorpay states that standard refunds reach the customer in about 5–7 working days; the exact time depends on your bank or card provider. For payments in USD, the amount that reaches you in your own currency can differ slightly from what you paid because of your bank's exchange rate. We email you when the refund has been issued.

6. Contact us

Questions about a payment, a refund or your Premium access: contact@pdfbae.com. Signed-in customers can also see every payment and its reference on their account's Billing page.